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Personal Profile

Parul Batra, a seasoned Customer Experience Technology Program Expert with over a decade of experience in global expansion and technology, showcases her visionary approach and unwavering commitment to customer-centric innovation. Notably, at Amazon, she played a crucial role in the international expansion of the Amazon Flex program, deftly navigating diverse regulatory landscapes, cultural nuances, and operational intricacies while optimizing last-mile delivery processes.

At neuro42, a pioneering MedTech startup, Parul is driving innovation by creating a patient portal using AI and technology to enhance healthcare delivery and the patient experience. Throughout her journey, she consistently demonstrates dedication to customer excellence, process optimization, and innovation.

Home: Welcome

Astute Member of

Forbes Technology Council

Fellow at Association of Project Management (APM)

Senior IEEE

Project Management Institute (PMI)

Women in Techology and Leadership

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Areas

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Job Interview

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Speaker

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Globee Awards for Technology - Program Manager of the Year

2024

Globee Golden Bridge Awards - Technical Professional of the Year

2024

Globee Customer Excellence Awards - Champion of Customer Excellence

2024

2024

2024

Global Recognition Awardee

2024

2023

2023

Amazon - All Hands Recognition

2022

Amazon - Lets do it together!

2020

Amazon - Above and Beyond

2017

Vertafore - Star of Excellence

2016

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Experience & Education

What I’ve Done

Head of Program Management, neuro42

2023 - Current

Lead initiatives to drive cross-functional alignment and innovation in healthcare technology. Lead the design and development of a scalable Patient portal to automate and streamline the patient journey, ensure compliance, and enhance MRI scan scheduling, patient engagement, scanning, and data analytics.

Staff Program Manager, Booster Fuels

Lead initiatives related to the energy network software and logistics operation products, including the launch of the Subscription model, enhancing the Service Provider experience, and the Telematics platform.

2022 - 2023

Program Manager Lead, Amazon - Last Mile

2018 - 2022

Successfully managed the international expansion of Driver performance process and metrics, generating multimillion revenue in Japan, India, Canada, and Australia. Led EU region operations, working cross-functionally to identify root causes, suggest solutions, and drive networkwide process improvements.

Program Manager, Amazon - Marketplace

2017 - 2018

Defined data requirements and provided recommendations to senior management to assist with decision-making concerning Intellectual Property Infringement (Copyright, Trademark and Counterfeit). Launched a team of 30+ investigators to support escalations from Brand And Sellers.

Professional Services Consultant, Vertafore

2014 - 2016

Managed end-to-end implementation of cloud-based and on-premise software solutions designed to increase productivity for Carriers, MGAs, Agency, Brokers, and Reinsurance clients
Clients – ABD Insurance Group (deals with Facebook, Yelp, Pandora & more), Marshall & Sterling, Hays Insurance

Program Manager, ETQ

2013 - 2014

Managed turnkey projects, on-site and remotely, enabling advanced configurations and integrations for future app deployment and maintenance
Clients - Starbucks, Panasonic, St Jude Medical, DuPont, among others, with project costs ranging from 500k–1M

For more information, please get in touch.

Home: Experience & Education
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Papers Publish

Forbes Technology Council

Healthcare Workforce Adaptation to Technological Advances

Published in European Journal of Biomedical and Pharmaceutical Sciences (EJBPS)

Published in the International Journal of Computer Trends and Technology

Published in the International Journal of Science and Research

Published in DZone

Published in DZone

Published in the International Journal of Project Management and Knowledge Management

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