Personal Profile
Parul Batra, a seasoned Customer Experience Technology Program Expert with over a decade of experience in global expansion and technology, showcases her visionary approach and unwavering commitment to customer-centric innovation. Notably, at Amazon, she played a crucial role in the international expansion of the Amazon Flex program, deftly navigating diverse regulatory landscapes, cultural nuances, and operational intricacies while optimizing last-mile delivery processes.
At neuro42, a pioneering MedTech startup, Parul is driving innovation by creating a patient portal using AI and technology to enhance healthcare delivery and the patient experience. Throughout her journey, she consistently demonstrates dedication to customer excellence, process optimization, and innovation.
Astute Member of
Forbes Technology Council
Fellow at Association of Project Management (APM)
Senior IEEE
Project Management Institute (PMI)
Women in Techology and Leadership
Areas
Author
Mentor/Judge
Speaker
Globee Awards for Technology - Program Manager of the Year
2024
Globee Golden Bridge Awards - Technical Professional of the Year
2024
Globee Customer Excellence Awards - Champion of Customer Excellence
2024
Global Recognition Awardee
2024
Amazon - All Hands Recognition
2022
Amazon - Lets do it together!
2020
Amazon - Above and Beyond
2017
Vertafore - Star of Excellence
2016
Experience & Education
What I’ve Done
Head of Program Management, neuro42
2023 - Current
Lead initiatives to drive cross-functional alignment and innovation in healthcare technology. Lead the design and development of a scalable Patient portal to automate and streamline the patient journey, ensure compliance, and enhance MRI scan scheduling, patient engagement, scanning, and data analytics.
Staff Program Manager, Booster Fuels
Lead initiatives related to the energy network software and logistics operation products, including the launch of the Subscription model, enhancing the Service Provider experience, and the Telematics platform.
2022 - 2023
Program Manager Lead, Amazon - Last Mile
2018 - 2022
Successfully managed the international expansion of Driver performance process and metrics, generating multimillion revenue in Japan, India, Canada, and Australia. Led EU region operations, working cross-functionally to identify root causes, suggest solutions, and drive networkwide process improvements.
Program Manager, Amazon - Marketplace
2017 - 2018
Defined data requirements and provided recommendations to senior management to assist with decision-making concerning Intellectual Property Infringement (Copyright, Trademark and Counterfeit). Launched a team of 30+ investigators to support escalations from Brand And Sellers.
Professional Services Consultant, Vertafore
2014 - 2016
Managed end-to-end implementation of cloud-based and on-premise software solutions designed to increase productivity for Carriers, MGAs, Agency, Brokers, and Reinsurance clients
Clients – ABD Insurance Group (deals with Facebook, Yelp, Pandora & more), Marshall & Sterling, Hays Insurance
Program Manager, ETQ
2013 - 2014
Managed turnkey projects, on-site and remotely, enabling advanced configurations and integrations for future app deployment and maintenance
Clients - Starbucks, Panasonic, St Jude Medical, DuPont, among others, with project costs ranging from 500k–1M
For more information, please get in touch.
Papers Publish
Forbes Technology Council
Healthcare Workforce Adaptation to Technological Advances
Published in European Journal of Biomedical and Pharmaceutical Sciences (EJBPS)
Published in the International Journal of Computer Trends and Technology
Published in the International Journal of Science and Research
Published in DZone
Published in DZone
Published in the International Journal of Project Management and Knowledge Management
